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FAQ

Straight answers about quoting by video

Everything owners ask before their first capture link — and the answers their customers care about too.

How benny works

What is benny?+

benny is an AI video quoting tool for trades and service businesses. You text your customer a link, benny opens their phone camera and guides them through filming the job with voice prompts, and the AI drafts a quote from the video. You review and confirm every price before the customer sees it — no site visit required.

How does a video quote work, step by step?+

Four steps: (1) you send your customer a capture link by text, (2) they tap it and benny guides them through filming the job — no app install, (3) the AI drafts a quote from the video with a confidence score, and (4) you approve or adjust it in your review queue. Only after you confirm does the customer see the price.

Does the AI send prices to customers automatically?+

No, never. benny drafts the quote, but a real person confirms every price before the customer sees it. Human review is a core product guarantee, not a setting you can turn off.

Do my customers need to download an app?+

No. benny runs entirely in the browser on iOS Safari and Android Chrome. Customers tap the link you send, grant camera access, and start the guided capture — no installs and no account creation.

How long does a customer capture take?+

Most captures take two to five minutes. benny keeps the customer moving with voice guidance — telling them what to show, checking lighting and focus, and confirming when enough has been captured.

Pricing & accuracy

How accurate are quotes made from customer videos?+

benny quotes in honest ranges rather than false precision. The AI measures what it can see — volume, dimensions, access, hazards — and attaches a confidence score to every draft. You review the draft against the footage before confirming, and jobs the AI is unsure about are flagged for closer human judgment.

What is the not-to-exceed cap?+

Every benny quote includes a range plus a maximum price — the not-to-exceed cap — which locks when your crew arrives. Customers know the worst case up front, and you're protected if the job differs from the video because the footage documents exactly what was quoted.

How is benny priced?+

Plans start at $149/month and include a monthly pool of completed video quote requests. You're only billed for requests where a customer actually completes a capture that lands in your review queue — abandoned links don't count. Annual billing gets two months free, and there's a free trial with no credit card required.

What counts as a billable quote request?+

A request is billable only when the customer completes the video intake and the draft lands in your review queue. Links you send that never get used, or captures abandoned partway, are not billed.

Privacy & trust

Who can see the customer's video?+

Only your business. Customer videos stay private to the business that sent the capture link — they're used to build the quote, never shared publicly, and never used to train public AI models. Customers give explicit consent before the camera opens.

Does benny access the customer's camera in the background?+

No. The camera is used only while the capture screen is open and the customer is actively filming, and the customer consents before capture starts. Closing the page ends camera access.

Why should customers trust an AI-drafted quote?+

Because a human confirms it. benny's promise to customers is that a real person at the business checks every quote before a price is shown — the AI does the measuring, and the owner makes the pricing call.

Getting started

What trades does benny work for?+

benny works for any business that quotes on-site today: junk removal, moving and hauling, pest control, tree service and land clearing, cleaning services, handyman and repair work, and similar trades. If you can size the job by looking at it, benny can capture it on video.

How long does setup take?+

About ten minutes. You create your business profile, set up your first service template with your pricing bands, and you're ready to send your first capture link. No credit card is required to start.

Can I customize what benny asks my customers?+

Yes. Service templates control what benny guides customers to capture — the questions, the shots, and the pricing criteria the AI measures against. You can tune them per service you offer.

Still curious? The fastest answer is trying it.